The specialist behind a boutique practice.

Opened and ran my own private investigation agency, handling instructions from first enquiry through to final report. This built direct experience in client management, scoping, fieldwork, evidence handling, and running a professional investigation service with discretion and personal accountability.

Fifteen years in a firm of solicitors working in criminal defence. This gave me deep exposure to legal process, police station procedure, case preparation, disclosure and the standards that solicitors and courts require.

Three years with the NHS 111 out-of-hours GP service, including throughout the COVID-19 pandemic. I took calls from the public under pressure, triaged concerns calmly, and documented accurately in a fast-moving, regulated environment.

Two years at a local mediation charity assessing housing tenants for suitability for mediation when they were in dispute with neighbours. This combined structured assessment, coaching conversations, and clear, fair reporting.

Taught English in China as a volunteer, supporting learners in a different cultural and educational context.

Promoted mental health awareness and helped signpost people toward support and understanding.

Worked locally to redistribute surplus food and reduce waste, supporting community and sustainability.

Volunteered as a tracker, tracing individuals from limited information and obtaining their personal details so the ground team could conduct a sting. This work contributed to identifying online risks affecting children, brought predators to the attention of the Police, and supported a safer online environment.

Investigative background

• Diploma in Private Investigation (distinction), with continuing professional development in evidence handling, surveillance practice, statement taking and report writing.
• Opened and ran my own private investigation agency from January 2022, managing the full instruction lifecycle: enquiry, scoping, fieldwork, evidence handling and reporting.
• Qualified Police Station Representative and Qualified Legal Executive — backed by fifteen years in criminal defence practice, giving me practical knowledge of criminal procedure, legal support work and the standards courts and solicitors expect.
• Working knowledge of the legal framework enquiry work sits inside: data protection, privacy, harassment and the limits of lawful, proportionate enquiry.
• Casework experience spanning statement taking, witness interviews, document and evidence review, legal support work, paid McKenzie friend, timeline creation, site visits, surveillance and process serving.
• Reports written to be read by solicitors, insurers and courts — factual, sourced, and clear about what was and was not established.

Professional administrative experience

• Years of office and business administration, focused on accurate, confidential task delivery.
• Three years with NHS 111 out-of-hours GP services, taking calls from the public, recording information accurately and working under pressure during the COVID-19 pandemic.
• Audio transcription, copy typing, data entry and customer feedback surveys — returned on time and to a consistent standard.
• Customer service by email and phone, providing a calm, professional response on behalf of busy professionals and businesses.
• Comfortable handling sensitive material — client files, case papers and business information — to a professional standard of accuracy and discretion.

Lived experience, coaching and the route into advisory work

• Diploma in Life Coaching (distinction), applied to advisory work that helps organisations hear, understand and act on lived experience insight.
• Two years as an assessment officer and coach at a local mediation charity, assessing housing tenants for suitability for mediation when in dispute with neighbours — combining structured assessment, coaching and clear reporting.
• My lived experience is rooted in childhood sexual abuse and domestic abuse, including living in a women's refuge twice — once for nine months.
• I do not share graphic detail publicly. These experiences inform my understanding of statutory and support services; they are not the product I sell, and clients do not need to know the details to benefit from the insight.
• What I offer is lived experience consultancy: advising on domestic abuse and child abuse policy reviews, survivor-led service reviews, independent advocacy support, service design, training, research and advisory panels.
• This is not therapy, counselling or psychological assessment. The advice I offer is based on lived experience, training, qualifications and experience gained in a professional capacity, with clear boundaries and a written brief for every engagement.
• I also consider a limited amount of pro bono work to give back to organisations supporting survivors of abuse, where I can add clear value.