About
A boutique practice built around one specialist combination.
Robins Pro is a deliberately boutique specialist practice. My career across investigation, administration and lived experience has created a small, focused service with a single standard: professional, discreet and people centred.
Who I am
A boutique specialist with expertise across investigation, administration and trauma informed lived experience.
I am a professional with a career that has crossed three very different worlds. Each world taught me something that the others did not: how to find facts, how to keep operations running, and how services actually feel when you are on the other side of them.
Robins Pro is not a large agency or a collection of generic skills. It is a deliberately boutique practice where each service answers a distinct need, and where the same standard of practice runs through every instruction. I work with a focused client base and handle each matter personally.
I am selective about the work I take on. I turn instructions down when they are not the right fit, when the timing would compromise quality, or when I already have enough active matters. This is a passion, not a volume business, and I prefer to do fewer things well.
What shaped the practice
A unique combination of three disciplines, delivered in one boutique practice.
Investigation
Investigative work taught me how to establish facts carefully, how to record them so they hold up, and how to keep a proportionate, lawful approach when people are under pressure.
Leads to
Private InvestigationAdministration
Professional administrative work taught me that reliability is a service in itself. Transcription, typing, data entry and customer contact done accurately create the foundation everything else relies on.
Leads to
Virtual & Office AdministrationLived experience
My lived experience includes childhood sexual abuse and domestic abuse, including time in a women's refuge. That perspective shapes how I advise on domestic abuse and child abuse policy reviews, survivor-led service reviews, independent advocacy support, service design, training and research — always with structure, boundaries and a clear brief.
What I do
Provide specialist services to individuals, businesses and organisations.
Find out
Private investigation — discreet, lawful enquiry work for individuals, businesses and organisations.
Keep running
Virtual office and admin services — transcription, copy typing, data entry, customer contact and feedback surveys.
Do better
Trauma informed lived experience advisory — helping organisations improve how services meet people.
Experience & qualifications
The training, qualifications and track record behind the work.
Investigative
- Diploma in Private Investigation (distinction)
- Opened and ran own private investigation agency from January 2022
- Qualified Police Station Representative
- Qualified Legal Executive
- Certificate in Criminal Psychology
- 15 years working in the criminal justice system; namely criminal defence casework
- Casework in statement taking, witness interviews, evidence review, legal support, timeline creation, site visits, surveillance and process serving
- Reports written for solicitors, insurers and court use
Administrative
- 25 years of business and office administration across busy environments
- 3 years with NHS 111 out-of-hours GP service, taking calls from the public including during COVID-19
- Audio transcription, copy typing, data entry and customer feedback surveys
- Customer service by email and phone, handled with accuracy and a calm tone
Advisory
- Lived experience consultancy: domestic abuse and child abuse policy reviews, survivor-led service reviews, independent advocacy support
- Not therapy, counselling or psychological assessment — advice based on lived experience, training, qualifications and professional experience
- Trauma informed practice grounded in safety, choice, transparency and control
- CPD in safeguarding, mental health first aid, conflict management, autism, disability and dementia awareness, PREVENT, GDPR, restorative justice and mediation
- Structured advisory input with clear boundaries and a written brief for every engagement
- Pro bono work considered for survivor-support organisations where clear value can be added
My values
Professional
Scope agreed in writing. Work carried out methodically. Reporting that is honest about what was and was not established.
Discreet
Confidentiality is assumed, not requested. Information is stored securely and disclosed only where there is a lawful reason to.
People centred
Whether the subject is a case, a business or a service user, the human consequence of the work stays in view throughout.
My approach
How an instruction actually runs.
Listen first
I start with your situation, not a service menu. If another route serves you better, I will tell you.
Agree the scope
What I will do, what it costs, what you will receive and when — set out in writing before work begins.
Work methodically
Careful, lawful and proportionate delivery, with honest progress updates rather than reassurance.
Report clearly
Findings presented factually and plainly, including the limits of what could be established.
The services look different, but they share a single point of origin. Read more about my professional background and qualifications, or describe your situation and I will point you to the right path.